Patient Satisfaction

Patient satisfaction refers to the degree to which patients perceive that their expectations regarding healthcare services have been met. It encompasses patients’ assessments of various aspects of their care, including the quality of treatment received, the communication skills of healthcare providers, the cleanliness and comfort of the healthcare environment, and the ease of access to healthcare services. High levels of patient satisfaction are often linked to positive health outcomes, improved patient adherence to treatment, and enhanced overall experiences within the healthcare system. Measuring patient satisfaction is a critical component for healthcare institutions to gauge performance, identify areas for improvement, and ensure that the care provided aligns with patients’ needs and preferences.